Effective for new bookings from 25 October 2026. All times are Perth, Western Australia time.

Our clothing is hired, not sold. This policy explains cancellations, garment returns, cleaning, refundable bonds and problems with your hire. Contact admin@myperfectoccasion.com with your order number for help. Changes to this policy do not alter an existing confirmed booking.

Your consumer rights come first

Nothing in this policy excludes, restricts or replaces your rights under the Australian Consumer Law. If a garment is faulty, materially different from its description or not supplied as agreed, you may be entitled to a refund or another remedy. Cancellation and change-of-mind conditions below do not override these rights.

Hire dates, prices and availability

The price shown on a hire product is its daily rate in Australian dollars, including GST where shown. Dates are counted inclusively: Friday to Sunday is three days. The current standard booking range is 1–14 days with at least two days’ notice, unless an item specifies otherwise. Your booking and checkout show the applicable hire charge and any delivery fee or refundable bond. Do not assume a garment is available until your booking is confirmed.

Choose dates covering the time you need the garment. Allow additional time for delivery where applicable; the minimum booking notice is not a delivery guarantee. A cleaning or dispatch buffer in our calendar is not an extra day of customer hire.

Collection, delivery and return deadline

Use the collection or delivery option offered at checkout, or arrange an alternative with us in writing before booking. We will confirm the address, collection time and any postage instructions. Do not send garments to an unconfirmed address.

• Local returns: return the garment by 5 pm on the final booked hire date, unless we agree another deadline in writing.
• Postal returns, where agreed: lodge the garment with the carrier by its last acceptance time on the final hire date, using the agreed tracked service. If the carrier is closed that day, agree the next opening-day lodgement with us before hire begins. Keep the lodgement receipt and send us the tracking details.

Ordinary carrier delays after correct, timely lodgement do not attract late fees. Notify us promptly about delivery issues; we will help trace the parcel. Responsibility for a lost parcel depends on the circumstances, the service arranged and applicable consumer rights, rather than automatically falling on you.

Cleaning and garment care

Standard professional cleaning is included in the hire price. Return garments unwashed. Do not wash, dry-clean, iron, steam, alter or repair an item unless we give written instructions. Keep it away from smoke, self-tan, makeup transfer and other avoidable damage. Use it with reasonable care and return it with all supplied components, hangers or garment bags. Normal wear and routine cleaning are our responsibility.

Cancellations and date changes

Email us as soon as your plans change. We use the time your email is received to calculate notice.

• At least seven full days before the hire start date: full refund of the hire fee and bond. Delivery services already performed or non-recoverable delivery costs may be deducted only to the extent reasonably incurred and explained.
• Less than seven days before hire, but before the start date: any cancellation charge is limited to reasonable, unrecovered costs and lost booking income caused by the cancellation, capped at 50% of the hire fee.
• On or after the hire start date, or failure to collect: any retained hire fee is limited to reasonable unrecovered costs and lost booking income, capped at the booked hire fee.

We take reasonable steps to reduce losses. If the item is rebooked for the same dates, we reduce the charge accordingly and do not recover the same loss twice. Unused bonds and delivery charges not incurred are refunded. We will explain deductions on request. We consider exceptional circumstances individually.

You may request a date change, subject to availability. We will confirm any price difference or reasonable cancellation cost before you agree. A change is effective only once confirmed.

Fit, change of mind and early returns

Check the listed size and description before booking and ask us about fit if unsure. We do not promise an unadvertised fit or measurement. Where the garment matches its description and is otherwise suitable for its stated purpose, a fit preference, change of mind or early return does not automatically entitle you to a refund; the cancellation terms apply and we will consider reasonable solutions. Misdescription or a failure to meet a consumer guarantee is handled under your legal rights.

Late returns

Contact us before the deadline if you need more time. Extensions require confirmation and depend on the next booking. For an unapproved late return within your control, a late fee of $20 per calendar day may apply, capped in total at the original hire fee. We waive or reduce it where it exceeds our reasonable loss or where the delay was our fault. We will explain the charge and give you an opportunity to respond. We do not also charge the same days as additional hire or charge duplicate lost-booking costs. This does not apply to ordinary carrier delays after correct, timely lodgement.

Damage, loss and missing items

Tell us promptly about stains, damage or missing parts and do not attempt repairs yourself. We may charge reasonable evidenced specialist cleaning or repair costs for damage beyond normal wear that you cause or are responsible for. If an item is lost or cannot reasonably be repaired, any charge is limited to its reasonable current replacement value, taking account of age, condition and prior use. We do not automatically charge the original retail price or a penalty.

We will provide details, supporting photos or cost information, and a chance to discuss the issue before finalising a claim. There is no double recovery for repair, replacement, insurance proceeds, bonds or other compensation for the same loss. You are not charged for pre-existing damage or our own acts or omissions.

Refundable security bonds

A bond applies only if disclosed for your item or at checkout; amounts can differ by garment. We inspect returned clothing promptly and aim to initiate the bond refund within five business days of return. If a specific issue needs further assessment, we will explain it within that period and refund any undisputed balance. Any deduction must be for a reasonable amount payable under the agreed terms, with supporting information and an opportunity to respond. A bond is not automatically forfeited and does not authorise undisclosed charges.

If there is a problem with your garment

Inspect your item when received. Contact us as soon as reasonably possible with your order number, details and photos where helpful, preferably before wearing it. Keep the garment available so we can assess and arrange a return. This request does not impose a time limit on your statutory rights.

If we cannot provide your booked item as agreed, we will contact you promptly and offer a suitable alternative only with your agreement, or the refund and other remedies you are entitled to. We will not force store credit instead of a refund required by law. Where we are responsible for the problem, we arrange or cover reasonable return costs.

Refund processing and questions

Approved refunds are returned to the original payment method where possible. We aim to initiate them within five business days after approval; your bank or payment provider may take additional time. Email admin@myperfectoccasion.com if you need help or wish to dispute a charge. If unresolved, you can seek assistance from Consumer Protection WA.